Our Commitment to You
At ylaro, we believe that online gaming should be a form of entertainment — a way to unwind after a long day in Manila traffic, enjoy some excitement during your break in Makati, or try your luck on the weekend from Cebu or Davao. But we also know that for some Filipino players, gaming can cross the line from fun to problem behavior.
That's why ylaro is committed to promoting responsible gaming practices across every corner of our platform. We operate under PAGCOR (Philippine Amusement and Gaming Corporation) regulatory oversight, which requires us to implement strict player protection measures. More than that, though — we genuinely care about the well-being of our community.
This page explains the tools, resources, and support systems ylaro has built to help you stay in control, recognize warning signs early, and get help if gaming stops being fun. Whether you're here because you want to set limits for yourself, you're concerned about someone you know, or you're just learning about what responsible gaming means — welcome. We're glad you're taking this seriously, because we do too.
What is Responsible Gaming?
Responsible gaming means playing casino games, slots, bingo, sports betting, or fishing games in a way that stays enjoyable without negatively affecting your life, finances, relationships, or mental health. It means:
- Setting a budget before you play and sticking to it — never gambling with money meant for rent, bills, tuition, or groceries.
- Viewing gaming as entertainment, not as a way to make money or solve financial problems.
- Taking regular breaks and not letting gaming interfere with work, family time, or sleep.
- Knowing when to stop — whether you're winning or losing.
- Recognizing the warning signs that gaming might be becoming a problem and seeking help early.
ylaro provides multiple tools to help you game responsibly. These aren't just features we're required to offer — they're designed to genuinely help Filipino players stay safe while enjoying our platform.
ylaro Responsible Gaming Tools
Every ylaro player has access to the following self-control tools directly from their account dashboard:
- Deposit Limits: Set daily, weekly, or monthly caps on how much money you can deposit into your ylaro account. Once you hit your limit, you won't be able to add more funds until the period resets. You can lower your limit at any time — increases take 24 hours to take effect, giving you a cooling-off period to reconsider.
- Loss Limits: Define the maximum amount you're willing to lose in a day, week, or month. Once you reach this threshold, you'll be automatically logged out and unable to place further bets until the next period.
- Session Time Reminders: Enable pop-up alerts that notify you after playing for a set amount of time (e.g., 30 minutes, 1 hour, 2 hours). These gentle reminders help you stay aware of how long you've been gaming and encourage regular breaks.
- Reality Check Notifications: Receive periodic summaries of your session duration, current balance, and net win/loss. This transparency helps you stay grounded and make informed decisions about whether to continue or take a break.
- Self-Exclusion: Temporarily or permanently lock yourself out of your ylaro account if you feel gaming is becoming a problem. Self-exclusion periods range from 24 hours to 6 months or permanent. During this time, you will not be able to log in, deposit, or play. ylaro staff will also block any attempts to create new accounts using your personal details.
- Cool-Off Period: Request a short break (24 hours to 7 days) during which your account is temporarily suspended. This is ideal if you need a quick reset without committing to a long-term exclusion.
To activate or adjust any of these tools, log in to your ylaro account and visit the Responsible Gaming Settings section, or contact our 24/7 support team via live chat, Messenger, or Viber.
Getting Help in the Philippines
If you believe you have a gambling problem, or if you're concerned about a family member or friend, please know that you're not alone — and help is available right here in the Philippines.
PAGCOR Responsible Gaming Program: The Philippine Amusement and Gaming Corporation operates a dedicated responsible gaming program that provides counseling, referrals, and educational resources for Filipino players. PAGCOR works with accredited mental health professionals across Metro Manila, Cebu, Davao, and other major cities to offer confidential support services.
National Center for Mental Health (NCMH): The NCMH offers free and low-cost mental health services, including counseling for gambling-related issues. They have facilities in Mandaluyong and outreach programs throughout the Philippines.
Local Community Support: Many barangays and LGUs (local government units) across the Philippines have begun offering support groups and counseling for problem gambling as part of their community health initiatives. Reach out to your local barangay health center to inquire about available programs.
ylaro Support Team: Our 24/7 customer support team is trained to assist players who want to activate responsible gaming tools or self-exclude. Contact us via live chat, email at [email protected], Messenger, or Viber. Your privacy and well-being are our top priorities.
Advice for Family and Friends
If you're worried about someone you love — a spouse, sibling, parent, or friend — here's how you can help:
- Start a conversation: Approach the topic with compassion, not judgment. Say something like, "I've noticed you've been spending a lot of time gaming lately, and I'm concerned. Is everything okay?"
- Listen without blaming: Problem gambling often comes with shame and denial. Create a safe space for them to open up without fear of being criticized.
- Encourage them to seek help: Share resources like PAGCOR's responsible gaming program or the National Center for Mental Health. Offer to help them contact support services or accompany them to counseling.
- Set boundaries: If their gambling is affecting your finances or well-being, it's okay to set firm boundaries — like not lending them money or not covering their bills.
- Take care of yourself: Supporting someone with a gambling problem can be emotionally draining. Don't neglect your own mental health.
Remember: You can offer support and resources, but you can't force someone to change. Recovery has to come from their own decision to seek help.
Preventing Underage Gaming
ylaro takes the 21+ age restriction extremely seriously. Online gambling by minors is illegal under Philippine law and enforced by PAGCOR. We implement multiple safeguards to prevent underage access:
- Age Verification: All new players must verify their age and identity using government-issued IDs before making their first deposit or withdrawal.
- Parental Controls: Parents and guardians can use device-level parental controls and internet filtering tools to block access to online gaming sites.
- Educational Outreach: ylaro supports educational campaigns to raise awareness among Filipino families about the risks of underage gambling.
- Zero Tolerance: Any account found to belong to a player under 21 will be immediately and permanently suspended, with all funds returned to the original deposit source.
If you believe a minor has accessed ylaro, please report it immediately to [email protected]. We will investigate and take swift action.